Frequently asked questions
1. What is EURO1?
EURO1 is a lifestyle retail destination offering a wide range of home essentials, kitchenware, décor, beauty products, stationery, travel accessories, gifts, and everyday essentials—all thoughtfully curated to bring quality, style, and value under one roof.
2. Where are EURO1 stores located?
EURO1 has multiple retail stores across Eastern India. Visit our Store Locator page to find the nearest EURO1 store along with its address and contact details.
3. How do I place an order?
Browse our collections, add your favorite products to the cart, proceed to checkout, enter your shipping details, choose your preferred payment method, and confirm your order.
4. What payment methods do you accept?
We accept a variety of secure payment options, including Credit Cards, Debit Cards, UPI, Net Banking, Wallets, and other payment methods available during checkout.
5. How long does shipping take?
Orders are usually processed within 1–2 business days. Delivery timelines may vary depending on your location, and the estimated delivery date will be shown during checkout.
6. How can I track my order?
Once your order has been shipped, you'll receive a confirmation email or SMS with your tracking details so you can monitor your shipment in real time.
7. Can I cancel or modify my order?
Orders can only be modified or cancelled before they are processed for dispatch. If you need to make changes, please contact our customer support as soon as possible.
8. What is your return and exchange policy?
If you receive a damaged, defective, or incorrect product, please contact our customer support within the eligible return period. Our team will review your request and assist you according to our return and exchange policy.
9. What should I do if I receive a damaged or incorrect product?
Please contact our customer support immediately with your order number and clear photos of the product and packaging. We'll work to resolve the issue as quickly as possible.
10. Do I need to create an account to shop?
No. You can place an order as a guest. However, creating an account lets you save your details, view your order history, and enjoy a faster checkout experience.
11. Are your products genuine and of good quality?
Yes. Every product at EURO1 is carefully selected to meet our quality standards, ensuring you receive reliable, stylish, and value-for-money products.
12. How can I contact EURO1?
You can reach our customer support team through the Contact Us page on our website. We're happy to assist you with product inquiries, orders, returns, or any other questions.